Refund policy

Effective date: October 5, 2026

1. Scope

This Return and Refund Policy applies to all purchases made on vibe-dwell.com, which is operated by E COM WORKS LLC (doing business as Vibe Dwell). We accept returns from customers in the United States.

2. Summary

Return window: request a return within 30 days of delivery.
Return shipping: paid by Vibe Dwell. We send you a prepaid return label or arrange a freight pickup.
Change-of-mind returns: refunded to your original payment method, minus a 20% restocking fee.
Damaged, defective or incorrect items: report within 7 days of delivery for a replacement or a full refund, with no restocking fee.
Damage to returned items: if an item comes back used, damaged or with parts missing for reasons not caused by us, the customer is responsible for that damage and its cost is deducted from the refund.

3. Conditions for return

Unused and undamaged: the item must be unused, undamaged and in the same condition in which you received it.
Original packaging: the item must be in its original packaging with all accessories, manuals, labels and tags.
Proof of purchase: your order number or receipt is required.

4. How to return an item

Contact us at support@vibe-dwell.com or (888) 446-6855 within 30 days of delivery. Include your order number and the reason for the return.
Receive your authorization. After reviewing your request we send return instructions, a Return Merchandise Authorization (RMA) number and a prepaid return label. For freight items we arrange the carrier pickup.
Pack the item securely in its original packaging with all accessories and manuals, and attach the label to the outside of the package.
Ship the item within 14 days of receiving your return authorization.

5. Return shipping costs

Vibe Dwell pays the return shipping cost on all authorized returns. Please use the prepaid label or pickup that we provide.

6. Refunds by situation

6.1 Change of mind

If the item meets the conditions in Section 3, we refund the purchase price to your original payment method, minus a 20% restocking fee.

6.2 Damaged or defective on arrival

Contact us within 7 days of delivery with photos or video of the damage or defect. We send a replacement or issue a full refund. No restocking fee applies.

6.3 Incorrect item received

Contact us within 7 days of delivery. We arrange the return at our expense and send the correct item, or refund you in full.

6.4 Order never arrived

Contact us if your order does not arrive within the estimated delivery time. We open an investigation with the carrier. If the order is confirmed lost, we send a replacement or refund you in full.

6.5 Items returned used, damaged or incomplete

If a returned item is not in its original condition, is damaged, or is missing parts for reasons not caused by us, the customer is responsible for that damage. We deduct its cost from the refund and notify you by email.

6.6 Order cancellation

You can cancel an order for a full refund if it has not yet shipped. If it has already shipped, please follow the return process above once it arrives.

7. Items that cannot be returned

Custom or special-order products made to your specifications.

8. Refund timing

We inspect returned items and process approved refunds within 5 to 7 business days of receiving them.
We notify you by email when your refund is approved or declined.
Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take up to 14 days for the refund to appear in your account.

9. Exchanges

We replace items that are defective, damaged or incorrect at no cost to you. To request an exchange, contact us at support@vibe-dwell.com.

10. Your legal rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

11. Contact

E COM WORKS LLC (DBA Vibe Dwell)
262 Chapman Rd, STE 240, Newark, DE 19702, United States
Email: support@vibe-dwell.com
Phone: (888) 446-6855
We reply to emails, chat messages and voicemails within one business day (Monday to Friday).