Shipping Policy

1. Introduction

At Vibe Dwell ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, vibe-dwell.com.

2. Shipping Destinations

Countries We Ship To:

The United States

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (The United States):

Standard Shipping: Free shipping on all orders

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 6:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping:

(Small Items): 4–7 business days
(Large Items such as grills, fireplaces, and outdoor appliances): 7–14 business days.

Freight items are delivered curbside by appointment. Our team will contact you to schedule delivery once your order ships.

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx

LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

After your order has been shipped, you will receive an email containing:

• Tracking Number
• Carrier Name
• Link to Track Your Package

How to Track Your Order:

Visit vibe-dwell.com/track-order or the carrier’s website.

Enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@vibe-dwell.com or (888) 446-6855.

Lost Packages:

If your tracking information indicates that your package was delivered but you have not received it:

• Verify the shipping address provided.
• Check with neighbors or building management.
• Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:

If your package arrives damaged:

• Take photos of the damaged packaging and items.
• Contact us within 7 days at support@vibe-dwell.com.

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

If any items are missing from your order:

• Contact us within 7 days of receiving your package.
• Provide your order number and details of the missing item(s).

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Incorrect Address

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment.
• Additional shipping charges may apply.

11. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Customer Service Email: support@vibe-dwell.com
• Customer Service Phone: (888) 446-6855

Our customer service team is available, business hours: Monday - Friday 9:00 A.M - 6:00 P.M. (EST)

12. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Vibe Dwell!