Shipping Policy

Effective date: October 5, 2026

1. Where we ship

Vibe Dwell (operated by E COM WORKS LLC) ships to addresses in the United States only.

2. Shipping cost

Standard shipping is free on every order. Any charge that applies to your order is shown at checkout before you pay.

3. Where orders ship from

Vibe Dwell is an online retailer. Orders ship from US warehouses operated by the brands we carry and by our distribution partners, so items in one order may arrive in separate shipments.

4. Processing time

Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or public holidays are processed on the next business day.

5. Delivery time

After processing, standard delivery takes:

• Small items (parcel): 4 to 7 business days.
• Large items such as grills, fireplaces and outdoor appliances (LTL freight): 7 to 14 business days, delivered curbside by appointment. You will be contacted to schedule delivery once your order ships.

Delivery times are estimates and can vary because of weather, carrier delays or product availability. If we expect a delay beyond these ranges, we notify you by email.

6. Carriers and tracking

• Parcel carriers: USPS, UPS, FedEx.
• LTL freight carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express and similar carriers.
• Tracking: every order includes tracking. We email the tracking number and carrier name when your order ships. You can track it on our Track My Order page or on the carrier's website.

7. Inspecting your delivery

Please inspect your delivery when it arrives. If the packaging or the item is visibly damaged, note it on the delivery receipt before signing. If you cannot inspect the item at delivery, write "subject to inspection" on the receipt.

8. Delivery problems

• Delayed delivery: if your order has not arrived within the estimated delivery time, contact us and we will check with the carrier.
• Marked delivered but not received: check the shipping address and with neighbors or building management, then contact us.
• Lost shipment: if the carrier confirms the shipment is lost, we send a replacement or refund you in full.
• Damaged on arrival: contact us within 7 days of delivery with photos of the packaging and the item. We arrange a replacement or a full refund.
• Missing items: contact us within 7 days of delivery with your order number and details of what is missing. We send the missing items or refund them.

See our Return and Refund Policy for full details.

9. Incorrect address

Please make sure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer. If a shipment is returned to us because of an incorrect address, we contact you to arrange reshipment, and additional shipping charges may apply.

10. Contact

E COM WORKS LLC (DBA Vibe Dwell)
262 Chapman Rd, STE 240, Newark, DE 19702, United States
Email: support@vibe-dwell.com
Phone: (888) 446-6855
We reply to emails, chat messages and voicemails within one business day (Monday to Friday).